Facebook Marketplace is one of the most popular online marketplaces, that connects buyers and sellers from all around the world. Facebook Marketplace has some pros and cons, while it is easy to sell to a global market one of the biggest issues for sellers is bad ratings.
If you have received a bad rating on Facebook Marketplace, it can have a negative impact on your business. In this article, we will show you “How to remove bad ratings on Facebook Marketplace.
HOW FACEBOOK MARKETPLACE RATING SYSTEM WORKS?
Before we dive into the ways to remove bad ratings on Facebook Marketplace, let’s take a moment to understand how ratings work.
When you sell an item on Facebook Marketplace, the buyer can rate you on a scale of 1 to 5 stars. The rating is based on the buyer’s overall experience with the transaction, including the quality of the item, the communication with the seller, and the shipping time.
How to see your Facebook Marketplace Ratings?
To see your Facebook Marketplace rating, follow these steps:
Step 1: Go to the Facebook Marketplace by clicking on the Marketplace icon in the left-hand column of your Facebook homepage on the desktop or the marketplace icon available on top of the menu on the mobile app.
Step 2: Click on the “Profile Icon” to access your marketplace profile on the app and on the desktop click “See Profile” on the top right of the screen.
Step 3: On your commerce profile, you will see your “Seller ratings” on the page if you have sold any item.
What is the impact of a bad rating on Facebook Marketplace?
If you receive a bad rating, it can lower your overall rating on Facebook Marketplace, making it harder for you to sell items in the future. However, if you receive a bad rating that is unfair or inaccurate, there are steps you can take to have it removed.
How to Remove Bad Ratings from Facebook Marketplace?
Contact the Buyer:
If you receive a bad rating on Facebook Marketplace, the first step you should take is to contact the buyer.
Reach out to them and ask them about their experience with the transaction. If the buyer had a legitimate issue, try to resolve it with them. You may be able to resolve the issue with the buyer and he can update the rating.
Report the Rating:
If you believe that the rating is inaccurate or unfair, you can report it to Facebook.
To Report the Rating,
- Go to your Marketplace profile
- Click on the rating you want to report
- You will see an option to “Report.”
- Click on it and follow the instructions to report the rating.
Request a Review:
If you have resolved the issue with the buyer and they have agreed to update their rating, you can request a review.
To request a review for bad ratings, Go to your Marketplace profile and click on the rating you want to request a review for. You will see an option to “Request Review.” Click on this and follow the prompts to request a review.
The buyer will receive a notification and will be given the option to update their rating. If they update their rating, it will replace the original rating.
Maintain Good Reputation:
Maintaining a good reputation means, providing excellent customer service, communicating effectively with buyers, and shipping items quickly.
If you consistently provide a positive experience for your buyers, you will receive more positive ratings and your overall rating will improve.
Can I delete a bad rating on Facebook Marketplace?
No, you cannot delete a bad rating on Facebook Marketplace. However, you can report the rating and request a review if it is inaccurate or unfair.
How long does it take for Facebook to review a reported rating?
Facebook does not provide a timeline for reviewing reported ratings. It may take a few hours, a few days, or even weeks for Facebook to review a reported rating.
What should I do if a buyer leaves a bad rating for reasons outside of my control?
If a buyer leaves a bad rating for reasons outside of your control, such as a shipping delay or a damaged item, you can try to resolve the issue with the buyer and offer a refund or a replacement. If the buyer refuses to update their rating, you can report the rating to Facebook.
Receiving a bad rating on Facebook Marketplace can be frustrating and damaging to your business. However, by understanding how ratings work and taking the necessary steps to address bad ratings, you can maintain a positive reputation on Facebook Marketplace.
Remember to always provide excellent customer service, communicate effectively with buyers, and address any issues that may arise during the transaction.
By maintaining a good reputation, you can improve your overall rating on Facebook Marketplace and attract more buyers to your business.
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