Facebook Marketplace has gained immense popularity as a convenient platform for buying and selling various items within local communities.
However, encountering issues while using the platform is not uncommon. It can be very challenging to contact Facebook support so you will have to be patient.
If you find yourself in such a situation, it’s important to know how to contact Facebook Marketplace and effectively resolve any issues you may have.
In this article, we will guide you through the process of contacting Facebook Marketplace customer service through various possible ways and provide useful tips for efficient communication. So, let’s get started!
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How to Contact Facebook Marketplace Support?
Now, let’s explore the step-by-step process of contacting Facebook Marketplace.
By following these instructions, you can effectively reach out to the platform and increase the chances of resolving your issues.
1. Facebook Help Center
If you encounter an issue or have a question related to Facebook Marketplace, it’s advisable to visit the Help Center first.
In the top-right corner of the Marketplace page, click on the question mark icon. This will open a dropdown menu where you can select “Help Center.”
The Help Center provides a wealth of information and frequently asked questions that might address your concerns without the need for further assistance.
2. Meta Business Manager Live Chat Support
You can contact Facebook Live support through the Business Manager, but please note that the live chat will be only available if you have a Business Facebook page and an active Business Manager account, only then you will see a live chat option.
If you don’t have a page, you can create a new page easily. Also, you can sign-up for a Business Manager account by following the link. After that follow the steps below:
Step 1: Log in to Meta Business Manager:
First, you need to log in to your Business Manager account using your Facebook account. You can create a new account if you don’t have one by entering your name and confirming the email address.
Step 2: Goto Meta Business Help Center
Once logged in, navigate to the Meta Business Manager Help Center and look for “Find answers or contact support” down the page. Click “Get Started“.
On the next page, Click “Contact Advertising Support” to proceed toward the live support.
Step 3: Select your Facebook Page:
The next step will be to select your existing or newly created Business page. You can select any of the pages if you have multiple pages.
Step 4: Start Live Chat
After selecting the page, you will be asked to enter your basic details like email address and phone number(if necessary).
In the box below, you can enter the issue that you are facing. You can also attach screenshots if you like.
After that, Click the “Start Chat” button at the bottom of the page. Facebook will soon assign you a customer support representative to chat with you.
How to Contact Facebook Support By Phone
Unfortunately, Facebook doesn’t offer support via phone calls and they neither have any helplines for support.
If you have a serious issue, you can use Business Manager live chat option to talk to a human via chat and discuss with them to resolve it.
Facebook Marketplace provides a convenient platform for buying and selling items within local communities. However, when issues arise, it could be hard to contact Facebook support as the probability of reaching out to a real human to discuss the issue is really low. But we hope that by following the methods in this article, you will be able to contact a Facebook customer support agent to get your issue resolved.
Here are some frequently asked questions about contacting Facebook Marketplace:
Can I contact Facebook Marketplace by phone?
No, Facebook Marketplace doesn’t offer a dedicated phone support line. However, you can reach out to their support team through the Help Center or live chat.
How long does it take to get a response from Facebook Marketplace support?
Response times can vary depending on the nature and complexity of the issue. It could take 1-7 business days, others might take longer to resolve. It’s advisable to be patient and allow sufficient time for Facebook’s support team to address your concerns.
Does Facebook have live chat support option?
Yes, Facebook has live chat support for Advertisers, content creators, and business pages. You will need to use Business Manager in order to access it.